Key Responsibilities

• Plan, film, edit, and publish multimedia content (videos, images, reels, audio) across social media platforms.
• Film and produce customer testimonials and project showcases.
• Drive audience growth, engagement, and reach through trend-led content strategy.
• Write and manage social media copy, and lead content ideation.
• Monitor content performance and provide optimisation insights.
• Travel between store locations and job sites to film landscaping and fencing work.
• Provide support to the sales team as needed.

Key Selection Criteria

• Experience in Australian hardware or trade retail is highly regarded.
• Proven ability to grow a social media audience — not just post content.
• Native fluency with Instagram, TikTok, Facebook, Pinterest, LinkedIn, and YouTube.
• Demonstrated portfolio of short-form video content (Reels, TikToks).
• Experience with Canva, CapCut, or in-app editors; Adobe Creative Suite preferred.
• Comfortable in front of and behind the camera.
• Trend-aware and AI-savvy.
• Strong written communication skills.
• Current driver's licence; own vehicle preferred (fuel expenses covered).
• Full working rights in Australia.
• Willingness to undergo a police check.

Key Responsibilities

• Be the first face customers see as they enter the branch, welcoming them with a warm greeting
• Handle customer enquiries in person, over the phone, and via email
• Process sales transactions and put together quotes for customers, including cash and EFTPOS handling
• Provide product information and advice, ensuring every customer receives an outstanding experience
• Ensure hardware/tools deliveries are put away and shelves are fully stocked
• Coordinate with warehouse staff to check stock availability and order status
• Prepare invoices, receipts, and basic documentation
• Assist with stock control, including data entry and inventory updates
• Maintain a clean and organized hardware area, counter, and showroom at all times
• Follow workplace health and safety (WHS) guidelines at all times

Skills and Experience

• A passion and ability to deliver outstanding customer service and build great relationships
• Previous experience in reception, retail, or customer service (preferred)
• Strong communication, relationship-building, and problem-solving skills
• Basic computer skills (POS systems, Microsoft Office, email)
• Strong attention to detail, good organizational skills, and a willingness to learn
• Ability to multitask and work under pressure
• Ability to work autonomously as well as being a team player

Shifts Available

• Morning Shift: 7am – 2:00pm
• Day Shift: 2:00pm – 10:00pm

Key Duties

• High reach forklift operation (primary focus)
• Tugger operating and case picking
• RF scanning – picking, packing, and inventory tracking
• Put-away and stock replenishment in pick bays
• Loading, unloading containers, and receipting orders
• Pallet stacking, wrapping, and strapping
• Receiving inwards/outwards goods and creating con notes in SAP
• Manual handling up to 20–25 kg
• Follow all SOPs and maintain a clean, organised work area

What You'll Need

• LF Forklift Licence with minimum 2 years' high reach experience
• Tugger operating / case picking experience
• Strong warehousing background with consistent work history
• Experience in a fast-paced warehouse environment
• RF scanner experience essential
• Physically fit and able to sustain manual tasks across a full shift
• Reliable, punctual, and safety-conscious
• Must be willing to complete a pre-employment D&A and functional capacity test