What is Click & Collect?

Click & Collect allows you to place an order online and collect your building materials from your preferred A Class Building Materials location. It's a convenient way to secure the products you need before arriving at the store.

Is Click & Collect available at all A Class Building Materials locations?

Yes, Click & Collect is available from our store locations. Product availability may vary by location, so some items may require additional processing time before collection.

 

Is there a fee for Click & Collect?

No. Click & Collect is a complimentary service offered to our customers, allowing you to save on delivery costs and collect your order when it suits you.

How will I know when my order is ready?

After placing your order, you will receive an order confirmation email. Once your products have been prepared and are ready for collection, our team will contact you via email, phone, or SMS with pickup instructions.

Please wait until you receive a collection notification before visiting the store.

 

How long will it take for my order to be ready?

Preparation times depend on product availability, stock levels, and order size. Many in-stock items can be prepared and made available for collection within 24 hours of your order being placed.

However, special-order products, bulk quantities, or items that need to be transferred from another location may require additional processing time. Our team will provide an estimated collection timeframe when your order is processed and will keep you informed of any updates.

Please wait until you receive a collection notification before visiting your selected pickup location.

What do I need to bring when collecting my order?

To collect your order, please bring:

  • Your order confirmation email or collection notification

  • A valid photo ID

  • The order number for reference

This helps us verify the order and ensure a smooth pickup process.

Can someone else collect my order?

Yes. If another person is collecting your order, they may be asked to provide:

  • A copy of the order confirmation

  • Authorisation from the purchaser

  • Valid photo identification

Please contact our team in advance if you need to arrange third-party collection.

How long will my order be held for collection?

Orders will generally be held for a limited period after notification that they are ready for collection. If you require additional time, please contact our team so we can discuss available options.

Uncollected orders may be cancelled and refunded in accordance with our store policies.

Can I change or cancel my order?

If you need to make changes to your order or cancel it, please contact us as soon as possible.

Changes may be possible if the order has not yet been prepared, processed, or dispatched. Our team will advise you on the available options.

 

Can I return products purchased through Click & Collect?

Yes. Products purchased through Click & Collect are covered by our returns policy.

Please refer to our Returns & Refunds Policy or contact our team for assistance regarding eligible returns and exchanges.

 

Can I collect large building materials using Click & Collect?

Yes. Click & Collect is available for a wide range of building materials, including fencing, timber, decking, sleepers, hardware, and landscaping products.

Please ensure your vehicle is suitable for safely transporting the materials you have ordered. Our team can also assist with arranging delivery if required.

 

What if a product is out of stock?

If an item is temporarily unavailable at your selected location, we may be able to source it from another branch or supplier.

Our team will keep you informed of any delays and provide updated collection estimates where applicable.

 

Do I need a trade account to use Click & Collect?

No. Click & Collect is available to both trade customers and the general public.

Whether you're a professional builder, contractor, landscaper, or DIY renovator, you're welcome to place an order and collect it from our store.

 

Need More Help?

If you have any questions regarding Click & Collect, product availability, order status, or pickup arrangements, please contact the A Class Building Materials team.

We're here to help make your project easier from start to finish.